Shipping
Orders placed before 3:00 PM EST ship the same business day.
Orders received after 3:00 PM EST are processed the next business day.
We ship within the United States only. A small number of products carry additional shipping restrictions, which are noted on the product page.
All orders ship at the discounted flat rates below.
| Service | Rate |
|---|---|
| UPS Express Saver (Ground Service) | FREE |
| UPS Second Day | $6.00 |
| UPS Standard Overnight | $18.50 |
| UPS Priority Overnight | $19.50 |
| UPS First Overnight | $40.00 |
| Saturday Delivery (must be ordered on Friday) | $50.00 |
Returns
Most new, unopened items in original condition may be returned within 60 days of delivery. Most new third-party products carry a 45-day window.
Approved returns are issued as eShop store credit. If you need that credit refunded to your original payment method instead, email customercare@hiossen.com and our team will arrange it.
How to start a return
- Go to My Orders in your account.
- Find the order and click RETURN.
- We’ll respond with return instructions for those items.
You can also start a return here.
Return shipping
| Incorrect or defective item (our error) | We cover return shipping |
| Wrong item or size ordered, or change of mind | Return shipping is not provided |
When credit is issued
Within two weeks of your return. That window covers transit time back to us, inspection, and processing of the credit request.
Final sale: clearance, open-box, and promotional items cannot be returned, refunded, or exchanged.
Questions about a shipment or return?
Email: customercare@hiossen.com
Phone: 1-888-678-0001
Monday–Friday, 8:00 AM–5:00 PM EST, excluding holidays